Returns

At Paw Kaesha, we value your trust and strive to ensure your satisfaction with every purchase. We understand that sometimes things don’t work out as planned, and that’s why we’ve made our return and exchange process simple and hassle-free.

Eligibility for Returns

  • Items must be returned within 14 days of receiving the order.
  • The product must be unused, in its original packaging, and in the same condition as when delivered.
  • Perishable items, such as pet food, treats, and supplements, cannot be returned unless they are damaged or defective upon arrival.

How to Request a Return

  • Contact our customer support team via email at info@thepetpawkaesha.com or call us at +971-50-210-0293 within the return window.
  • Provide your order number and details of the item you wish to return or exchange.
  • Our team will guide you through the return process and provide you with a return authorization.

Damaged or Defective Items

If your product arrives damaged or defective, we apologize for the inconvenience caused. Please notify us within 3 days of receiving the order, and we’ll arrange for a replacement or refund at no extra cost.

Refund Process

  • Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
  • Refunds will be issued to the original payment method used during the purchase.

Exchange Policy

If you need to exchange an item, simply follow the return steps above and let us know the product you’d like in exchange. Exchanges are subject to stock availability.

Non-Returnable Items

  • Perishable goods (e.g., food, treats, supplements).
  • Personalized or custom-made products.
  • Clearance or sale items.

Shipping Costs for Returns

  • If the return is due to our error (e.g., wrong item sent or damaged product), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the return shipping charges.

Your satisfaction and your pet’s happiness are our top priorities. If you have any questions or concerns about our return policy, feel free to reach out to us at any time.

At Paw Kaesha, we’re here to make things right and ensure you and your furry companions have the best shopping experience possible!